Terms & Conditions
A legal disclaimer
Our office located in Dubai, United Arab Emirates ("we," "us," or "our") respects your privacy and is committed to protecting your personal information in accordance with applicable data protection laws and regulations, including but not limited to the Dubai International Financial Centre (DIFC) Data Protection Laws. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our website, products, or services.
This policy applies across all our websites, which may operate under different names but share identical data and operational practices.
1. Information We Collect
We collect both personal data and non-personal data when you use our websites or engage with our services.
This includes:
a. Personal Information (collected only if provided voluntarily):
- Full name, email address, phone number
- Information submitted through contact forms, newsletter subscriptions, or press/complaint correspondence
b. Technical and Usage Information (collected automatically):
- Browser type, IP address, time zone, operating system
- Page views, time spent on site, referral URLs, and general browsing behavior
This data is collected via:
- Google Analytics
- Yandex Metrica
- Wix Analytics and Infrastructure
2. How We Use Your Information
We use your data to:
Provide and improve our websites, products, and services
Understand visitor behavior to enhance user experience
Troubleshoot technical issues
Conduct aggregated analytics and traffic measurement
Respond to inquiries, service requests, or complaints
Facilitate public relations management and press release responses
We do not use your information for profiling or automated decision-making.
3. Cookies and Similar Technologies
Our websites use cookies and similar tracking technologies to enhance user experience, improve site performance, and support analytics efforts.
a. Types of Cookies Used
- Essential Cookies – Required for site operation (e.g., navigation, form submissions)
- Analytics Cookies – Provided by Google Analytics and Yandex Metrica to understand how visitors interact with the site
- Functional Cookies – Remember preferences and settings
b. Managing Cookies
You may refuse the use of cookies by adjusting your browser settings. Please note that some site functionality may be affected if cookies are disabled.
4. Fonts and Media Licensing
All fonts and visual content used across our websites are appropriately licensed. We use:
Adobe Fonts and Google Fonts under open or commercial use licenses
Images sourced exclusively from Pexels.com and Freepik.com, both of which allow commercial usage under their respective licensing terms
We ensure that all visual materials used comply with licensing requirements for commercial projects.
5. Sharing of Information
We do not sell, lease, or trade your personal information.
However, we may share your data with:
Third-party analytics providers (Google, Yandex)
Wix.com as our website hosting and infrastructure provider
All such third parties are contractually obligated to maintain data confidentiality and security in line with applicable laws.
6. Data Retention
We retain personal data only as long as necessary to fulfill the purpose for which it was collected, including:
Customer support follow-ups
Legal or compliance requirements
Analytics and historical performance data
You may request data deletion at any time by reaching out via the PR email channel.
7. Your Rights and Choices
Subject to applicable laws, you may have the right to:
Access, correct, or delete your personal data
Object to or restrict our use of your information
Withdraw consent for communications or marketing
Lodge a complaint with a data protection authority in your jurisdiction
To exercise any of these rights, please direct your request to us directly.
Requests will be handled in accordance with DIFC and relevant data protection laws.
8. Data Security
We employ industry-standard measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These include:
Secure hosting and encryption protocols (Wix SSL)
Access controls and routine security reviews
Limited data access by staff and third parties on a need-to-know basis
While we strive to ensure your data is secure, no method of online transmission is 100% secure, and we cannot guarantee absolute data safety.
9. Changes to This Policy
We reserve the right to modify or update this policy at any time. Any changes will be published directly on our websites and take effect immediately upon posting. Continued use of our services implies acceptance of the revised terms.